Privacy Policy
Effective Date: July 25, 2025
Company: Edison Custom Packaging LLC
1. Introduction
Edison Custom Packaging LLC (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with us through our website, email, social media, WhatsApp, or other communication channels.
By using our website or services, you agree to the terms of this Privacy Policy.
2. Information We Collect
a. Personal Information
• Name
• Company name (if applicable)
• Email address
• Phone number / WhatsApp number
• Billing and shipping address
• Payment details (processed securely through third-party payment processors)
b. Non-Personal Information
• Browser type and version
• Device information
• IP address
• Usage data (e.g., pages visited, time spent on site)
3. How We Collect Information
We collect information through:
• Our website contact forms or quotation requests
• Direct communication via email, WhatsApp, or social media
• Orders placed online or through invoicing
• Cookies and analytics tools on our website
4. How We Use Your Information
We use your information to:
• Process and fulfill orders
• Communicate about your projects, inquiries, or quotes
• Provide customer support
• Improve our website and services
• Send order updates or service notifications
• Comply with legal obligations
We do not sell or rent personal data to any third party.
5. Sharing of Information
We may share your data with:
• Service providers (e.g., payment processors, shipping carriers, IT support) strictly for operational purposes
• Legal authorities, if required by law or to protect our legal rights
All partners and service providers are required to keep your information confidential and secure.
6. Data Security
We implement appropriate technical and organizational measures to safeguard your information from unauthorized access, alteration, or disclosure.
However, no method of electronic transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
7. Cookies & Tracking Technologies
Our website may use cookies or similar technologies to enhance user experience, track usage data, and improve performance.
You can manage or disable cookies in your browser settings, but some website functions may be limited as a result.
8. Your Rights
Depending on your location, you may have the right to:
• Access and request a copy of your personal data
• Request correction of inaccurate or incomplete information
• Request deletion of your personal data, where legally applicable
• Withdraw consent for marketing communications
To exercise these rights, please contact us at the email address below.
9. Data Retention
We retain personal information only as long as necessary to fulfil the purposes outlined in this policy — typically until the completion of a project, plus a reasonable period for record-keeping and legal compliance.
10. Children’s Privacy
Our website and services are not directed toward children under 13 years of age.
We do not knowingly collect personal information from children. If you believe a child has provided us personal data, please contact us for immediate removal.
11. International Data Transfers
If you access our website or services from outside the United States, please note that your data may be transferred to and processed in the U.S., where privacy laws may differ from your local laws.
12. Updates to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on our website with the revised effective date.
Continued use of our services after such changes constitutes your acceptance of the revised policy.
13. Contact Information
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
📧 Email: info@edisoncustompackaging.com