Refund Policy
Effective Date: July 25, 2025
Company: Edison Custom Packaging LLC
1.Overview
At Edison Custom Packaging LLC, we take pride in producing high-quality, fully customized packaging solutions.
Because every order is made specifically to client specifications, our products are non-refundable and non-returnable, except in cases of manufacturing defects or errors caused by us.
2. Eligibility for Refund or Replacement
Refunds or replacements may be granted only under the following conditions:
- The product received is defective, damaged, or does not match the approved design or specifications.
- The issue is reported within 7 business days of delivery.
- Photo or video evidence is provided showing the issue.
If the claim is approved, we will either:
- Reproduce and ship a replacement at no additional cost, or
- Offer a partial or full refund (depending on the nature and severity of the issue).
3. Non-Refundable Situations
Refunds or replacements will not be issued if:
- The customer provided incorrect specifications or artwork.
- The order was approved for production after mockup confirmation.
- The product has minor color variations within standard printing tolerances.
- The customer changes their mind or cancels after production has started.
4. Process for Refund Requests
To request a refund or replacement:
- Contact us at [Insert Email] within 7 business days of receiving your order.
- Include your order number, description of the issue, and supporting photos/videos.
- Our team will review your claim and respond within 3–5 business days.
5. Contact Information
Email: info@edisoncustompackaging.com